Refund policy

  1. We pack our products with a lot of care and love so that they reach our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.

  2. As lovely as our products may be, we understand that sometimes they do not fit in your home as expected. For such instances, we do provide returns as a service. We accept returns only up to 7 days post-delivery of the order. We would request you to clearly mention the items you wish to return. In case you are partially returning an order, please hand over only the partial order to the pickup agent.

    a. The return will be processed without any charge. We will pick up the product(s) from your doorstep and once it is picked up, we will issue a store credit for the value of items returned so that you can shop for anything else on our website. Shipping charges (if any) paid at the time of placing the order are not refundable. We reserve the right to deny a free return if a previous COD order has been canceled at the doorstep.

    b. We reserve the right to deny a return or to charge for the return if multiple returns have been initiated from the same account.

  3. We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.

  4. In rare cases, it is possible that the pincode might be unserviceable by our courier partners (Delhivery and Shiprocket) for returns. In such cases, the reverse pickup can only be done once the pincode becomes serviceable again.

  5. We ship several thousand parcels a day and missing products or theft in transit are extremely rare. In case you feel your parcel has been tampered with, please reach out to the Unibox Store team via email or WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have not received the parcel, please reach out to the Unibox Store team within 24 hours of receiving the successful delivery email/SMS.

  6. Unibox Store uses third-party courier services and is not liable for delays in shipping. We share approximate delivery timelines and extend the best support possible to ensure products reach customers as quickly as possible. For any time-sensitive orders, please reach out to our customer support team.

  7. Orders cannot be cancelled or altered after 4 hours of placing the order. Once an order is packed or shipped, it cannot be cancelled and will be treated as a return if there is non-acceptance. For COD orders, Unibox Store reserves the right to deny future orders. In case of prepaid orders, Unibox Store reserves the right to charge two-way shipping costs.

  8. We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the Unibox Store Care Team at info@uniboxstore.com or on WhatsApp at +91-9920687665.

  9. Return requests must be approved before processing. The Unibox Store Care Team must receive and approve your return request via email, text, or WhatsApp. Once your request is received, it may take up to 48 hours for the team to respond with or without approval.

  10. Orders placed online cannot be returned at physical offline stores.

  11. Once returns are received by us and clear our quality checks, you will receive store credit/voucher that can be redeemed on your next purchase. The voucher can be used anytime within the next 3 months without limitations.

  12. We aim to process all disputes amicably because we want the best for your home. In case any dispute remains unresolved despite our best efforts, the jurisdiction for such disputes shall be Kolkata, India.

  13. For our artisanal and handmade products, there may be slight differences in texture, color, and size. These natural variations are not considered defects. Each piece is individually crafted, making every item unique.

  14. For bulk orders or customized orders, the above policy does not apply. Returns for such orders will be discussed on a case-by-case basis.

  15. Unibox Store reserves the right to deny repeated returns for the same order.

All returns and quality checks are subject to the discretion of Unibox Store, but rest assured, we always want the best experience for our customers.

For any other questions or clarifications, please reach out to the Unibox Store Care Team at info@uniboxstore.com.

If you need to initiate a return/exchange, click here for assistance.

Kitchen

Storage Jars, Storage Containers, Lunch Boxes, Casseroles, Lunch Bags, Kitchen Tools, Baking Dishes, Kitchen Racks, Cookware, Cooking Pots, Stainless Steel Cookware, Aprons

Dining

Plates, Platters, Bowls, Snack Bowls, Table Linen, Tea Cups, Coffee Mugs, Water Bottles, Wine Glasses, Champagne Glasses, Tumblers, Table Mats, Cake Stands, Serving Bowls, Dinner Plates, Section Plates, Drinkware

Decor

Puja Essentials, Showpieces, Photo Frames, Baskets, Mirrors, Candles, Candle Stands, Kids’ Collection, Vases, Tissue Boxes, Decorative Trays, Table Accents, Decorative Bowls

Bath

Floor Mats, Dustbins, Bathroom Accessories, Bathroom Sets, Dispensers

Bags And Accessories

Car Accessories, Jewellery, Earrings, Rings, Makeup Pouches, Jewellery Organisers, Tote Bags, Travel Bags, Sling Bags, Handbags

Soft Furnishings

Throw Blankets, Cushions And Cushion Covers, Bedsheets, Rugs

Gifts

Gifts For Women, Gifts For Men, Gifts For Mom, Gifts For Friend, Anniversary Gifts, Birthday Gifts, Housewarming Gifts, Trousseau Gifts, Wedding Gifts, Return Gifts, Gifts For Kids, Gifts For Wife, Gifts For Colleagues, Gifts For Girlfriend